Microsoft CRM Lead Consultant

JOB ID: 3453
INTERNAL ROLE TITLE: Microsoft CRM Lead Consultant
FUNCTION: Microsoft CRM Technical Consultancy and Project Management
REPORTS TO: Microsoft CRM Programme Director
DEPARTMENT: Enterprise Mobility Solutions - Consulting

Role summary

Providing business analysis, project management and training expertise to the Microsoft Dynamics CRM (MSCRM) Consultancy Delivery Team. It is an opportunity for gifted individuals to use their proven project management, interpersonal and consultancy skills in MSCRM Consultancy.

Essence of role

Winner of the Microsoft Partner of the Year 2007 for Dynamics CRM, the Aspective Microsoft CRM team offers a broad portfolio of Design, Configuration, Training, Project Management and Integration Services for customers deploying Microsoft CRM based solutions to solve their business problems.

Based in Staines, Middlesex, we have dedicated functional consultants that work with clients around the UK to help them establish how the system will work in their business and help the business through the change.

Microsoft CRM and Aspective is growing rapidly in the market place, so we need to expand our team of gifted, customer-focused individuals. Specifically we need people to carry out the following tasks:

• Project Management of Microsoft CRM-based deployments in the mid-market
• Business Analysis, Design, configuration and training activities around the deployment of Microsoft CRM as assigned.
• The control and monitoring of quality of work produced by other members on Project Teams
• Participate in the production of documentation for assigned projects.
• Use appropriate operating systems, hardware, tools.
• Use configuration management tools/procedures to ensure consistent monitoring/documenting of baselines for formal test and delivery.
• Assist in monitoring/documenting the reporting, investigation and outcome of all defects and problems reported.
• Succinct and relevant communication to relevant management and Project Management staff

The individual will be provided with appropriate product training and helped to develop their consultancy and Project Management skills with the leading global MSCRM partner.

Role Dimensions

• Projects may vary from under 10 to over 100 man days
• Projects may be based in the Staines office or on customer site for some/all of the time
• The guidance and mentoring of other team members will be a requirement of this role

Typical outputs

• Design Documentation
• Project Plans and associated Project Documents

Competency / Performance Driver

Putting Customers First

• Commercial Understands the value of profitable customers; Level 2 - prioritises own and others' time based on the value of the customer
• Listens Listens and understands customers' needs; Level 3 - Seeks feedback from customers on the level of service provided; clarifies the customer's real needs and expectations; Level 2 - ensures all activities are reviewed from a customer's viewpoint
• Service Oriented Delivers outstanding customer service ; Level 3 - keeps promises to customers; Level 2 - ensures agreed service levels are achieved for self and own team

Performing Through our People

• Motivates Motivates people and teams to perform; Level 3 - motivates others to keep morale and performance high
• Adaptable Values and adapts to different cultures; Level 3 - adapts style appropriately according to the situation
• Develops Team Develops and coaches the team to succeed; Level 3 - gives regular, constructive feedback; helps others deal with challenging circumstances; Level 2 - delegates challenging work; coaches and develops others; challenges people in a supportive manner
• Team-working Works collaboratively with others; Level 3 - keeps others informed of progress

Delivering Results

• Driven Can do, delivers, drives Vodafone to win; Level 3 - accepts and tackles demanding goals; sees work through to completion; Level 2 - sets clear and challenging goals; removes barriers to making things happen
• Goal Oriented Sets and prioritises challenging targets; Level 3 - distinguishes between the urgent and the important; Level 2 - helps others to concentrate on priorities; clarifies to others how their goals link to group plans
• Focused Rigorous, manages own time and resources; Level 3 - uses detailed plans with measurable targets; takes care of the details; Level 2 - monitors the progress of others and advises changes if necessary; Level 1 - provides direction and guidelines for plans, budgets, and targets
• Risk Aware Manages risks; Level 3 - seeks clarification of risks before taking action
  
  Managing a Changing Environment
  
• Helicopter Sees the big picture and the important details; Level 3 - spots key elements amongst complex or trivial data; considers information from a number of perspectives including the World Around Us
• Imaginative Thinks laterally and innovatively; Level 3 - finds practical and innovative solutions for own area; builds on others’ ideas; Level 2 - facilitates the generation of ideas from own team
• Judgement Displays sound judgement, makes effective, timely decisions; Level 3 - makes logical, rational, well reasoned judgements; checks for the completeness and reliability of information; takes decisions with appropriate speed; refers upwards when making decisions only when necessary; Level 2 - helps others to judge issues objectively, avoiding personal bias; challenges decisions to make sure they are based on high quality information; makes unpopular decisions if necessary
• Manages Change Works effectively in a changing environment; Level 3 - acts quickly when change is needed
  
  Making a Personal Difference
  
• Courage Positive and brave; Level 3 - has the courage of their convictions and stands up for what they believe in; Level 2 - helps others face up to difficult situations
• Builds Trust Open, trustworthy and trusting; Level 3 - is open and honest with others; acts with integrity; Level 2 - gains the trust of others; treats others consistently and fairly
• Reliable Dependable, takes personal responsibility; Level 3 - persists when faced with resistance; takes personal responsibility for delivering commitments; ensures work is delivered to a high standard; Level 2 - helps others to overcome pressures; takes responsibility for achieving team goals
• Curious Seeks opportunities to learn and develop; Level 2 - positively learns about individuals in the team
  
  Communicating for Impact
  
• Enthusiastic Communicates with enthusiasm and clarity; Level 3 - persuades others through own enthusiasm; is clear and concise when talking and writing; Level 2 - presents complex information in a way that others find simple to understand; commands attention when presenting information; Level 1 - enthuses large and varied audiences with excitement and passion
• Inspirational Inspires and influences stakeholders; Level 3 - uses expressive and compelling arguments; communicates with confidence and conviction; Level 2 -; influences internal and external decision makers to support own ideas; Level 1 - inspires stakeholders to act

Technical/Professional expertise

• Experience delivering complex Customer Relationship Management (CRM) deployments
• Proven Project Management experience in a Consultancy environment
• Business analysis expertise - working with customer personnel to establish business process requirements
• An understanding of project lifecycle and applicable software engineering concepts
• Manage and motivate a joint internal and customer team to achieve relevant delivery and business change goals
  Experience of the following would also be an advantage:
• Knowledge of Microsoft CRM
• Exposure to differing project methodologies (Waterfall, DSDM, etc.)
• Experience of pre-sales – carrying out high level design, feasibility studies, etc.
• Background in IT project management and consultancy

Contractual job title

Consultant.

To apply for this role email recruitment@aspective.com quoting 3458 as reference.