Microsoft CRM Development Analyst

JOB ID: 3448
INTERNAL ROLE TITLE: Microsoft CRM Development Analyst
FUNCTION: Microsoft CRM Technical Consultancy
REPORTS TO: Microsoft CRM Programme Director
DEPARTMENT: Enterprise Mobility Solutions - Consulting

Role summary

This role exists to provide technical expertise to the Microsoft CRM (MSCRM) Consultancy Delivery Team. It represents an excellent entry into the world of MSCRM Consultancy for technically gifted individuals.

Essence of role

Winner of the Microsoft Partner of the Year 2007 for Dynamics CRM, the Aspective Microsoft CRM team offers a broad portfolio of Design, Configuration, Training, Project Management and Integration Services for customers deploying Microsoft CRM based solutions to solve their business problems.

Based in Staines, Middlesex, we have dedicated functional consultants that work with clients around the UK to help them establish how the system will work in their business and help the business through the change.

Our technical people enhance the functionality of the product and customise it as required using a mixture of C#, webservices, javascript and Ajax. We also manage the conversion of legacy data to the new system using various middleware tools and build integrations to other applications.

Microsoft CRM and Aspective is growing rapidly in the market place, so we need to expand our team of technically gifted, customer-focused individuals. Specifically we need people to carry out the following tasks:

• Provide technical assistance to customers and MSCRM business analysts and project managers during an implementation project’s life cycle
• Help with the conversion of data (soon leading to working with the customer to understand their data conversion needs)
• Build reports to give the client visibility of how their business is performing.
• Customise the system using the standard customisation tools and JavaScript.
• Enhance the business logic of the system using .net assemblies, webservices and workflow.
• Think laterally to solve problems so as to find the best answer to the needs of the business.
• Produce product documentation and end-user guides for developed solutions
• Adhere to development and data migration guidelines and source control procedures

The individual will be carefully mentored and helped to grow their consultancy skills with the leading global MSCRM partner, and have excellent prospects for promotion.

Role dimension

• Projects may be based in the Staines office or on customer site for some/all of the time

Typical outputs

• .NET applications to extend the base MSCRM Application
• Reporting Solutions using SQL reporting services
• Data Migration or Integration scripts
•  Test Results
• System documentation

Competency / Performance Driver
Putting Customers First:

• Listens: Listens and understands customers’ needs: Level 3 – clarifies the customer's real needs and expectations.
• Service Oriented: Delivers outstanding customer service: Level 3 – keeps promises to customers.

Performing through our People:

• Adaptable: Values and adapts to different cultures: Level 3 – adapts style appropriately according to the situation.
• Team-working: Works collaboratively with others: Level 3 – keeps others informed of progress.

Delivering Results:

• Driven: Can do, delivers, drives Vodafone to win: Level 3 – accepts and tackles demanding goals; sees work through to completion.
• Goal Orientated: Sets and prioritises challenging targets: Level 3 – distinguishes between the urgent and the important.
• Focussed: Rigorous, manages own time and resources: Level 3 – takes care of the details.
• Risk Aware: Manages risk: Level 3 – seeks clarification of risks before taking action

Managing a Changing Environment:

• Helicopter: Sees the big picture and the important details: Level 3 – spots key elements amongst complex or trivial data; considers information from a number of perspectives including the World Around Us; perceives relationships and patterns in data
• Imaginative: Thinks laterally and innovatively: Level 3 – finds practical and innovative solutions for own area; builds on others’ ideas.
• Judgement: Displays sound judgement and makes effective, timely decisions: Level 3 – makes logical, rational, well reasoned judgements; checks for the completeness and reliability of information; takes decisions with appropriate speed, refers upwards when making decisions only when necessary.
• Manages Change: Works effectively in a changing environment: Level 3 - acts quickly when change is needed; is comfortable working in an ambiguous environment

Making a Personal Difference:

• Reliable: Dependable, takes personal responsibility: Level 3 – Persists when faced with resistance, takes personal responsibility for delivering commitments, ensures work is delivered to a high standard
• Curious: Seeks opportunities to learn and develop: Level 3 - seeks feedback on own performance; acts upon feedback received about own performance; takes opportunities to learn and develop

Communicating for Impact:

• Enthusiastic: Communicates with enthusiasm and clarity: Level 3 - is clear and concise when talking and writing

Technical/Professional expertise

A) Programming experience, ideally using one or more of the following:
• .NET Framework 1.1 (C#.NET / vb.net)
• SQL Scripting
• XML/HTML
• JavaScript

and/or

B) Reporting Experience, using one or more of the following:
• SQL Server Reporting Services 2000/2005
• Crystal Reports
Experience of the following would also be an advantage:
• CRM solutions, particularly Microsoft CRM
• Scribe Insight
• SQL Server 2000/2005
• Microsoft Certified Professional

To apply for this role email recruitment@aspective.com quoting 3448 as reference.