Microsoft CRM Technical Consultant

JOB ID: 3724
INTERNAL ROLE TITLE: Microsoft CRM Technical Consultant
FUNCTION: Microsoft CRM Technical Consultancy
REPORTS TO: Microsoft CRM Programme Director
DEPARTMENT: Enterprise Mobility Solutions - Consulting

Role summary

Providing technical expertise to the Microsoft CRM (MSCRM) Consultancy Delivery and Sales Teams and contributing to the strategy and approach to project delivery. It is a role for technically gifted individuals wishing to apply their skills to the design, build and deployment of complex solutions based on Microsoft Dynamics CRM.

Essence of role

Winner of the Microsoft Partner of the Year 2007 for Dynamics CRM, the Aspective Microsoft CRM team offers a broad portfolio of Design, Configuration, Training, Project Management and Integration Services for customers deploying Microsoft CRM based solutions to solve their business problems.

Based in Staines, Middlesex, we have dedicated functional consultants that work with clients around the UK to help them establish how the system will work in their business and help the business through the change.

Our technical people enhance the functionality of the product and customise it as required using a mixture of C#, webservices, javascript, and Ajax. We also manage the conversion of legacy data to the new system using various middleware tools and build integrations to other applications.

Microsoft CRM and Aspective is growing rapidly in the market place, so we need to expand our team of technically gifted, customer-focused individuals. Specifically we need people to carry out the following tasks:

• Lead the design and build of complex deployments of Microsoft Dynamics CRM, typically including integrations to resident applications
• Provide technical assistance to customers and MSCRM business analysts and project managers during an implementation project’s life cycle
• Help with the conversion of data (soon leading to working with the customer to understand their data conversion needs)
• Customise the system using the standard customisation tools and JavaScript.
• Enhance the business logic of the system using .net assemblies, webservices and workflow.
• Think laterally to solve problems so as to find the best answer to the needs of the business.
• Produce product documentation and end-user guides for developed solutions
• Support the Sales team in the preparation of bids and ITT responses for larger projects
• Support the Sales team in pre-sales meetings and presentations in order to represent and explain the delivery approach
  Adhere to development and data migration guidelines and source control procedures

The individual will be carefully mentored and helped to grow their consultancy skills with the leading global MSCRM partner, and have excellent prospects for promotion.

Role dimension

• Projects may vary from under 10 to over 100 man days
• Projects may be based in the Staines office or on customer site for some/all of the time

Typical outputs

• .NET applications to extend the base MSCRM Application
• Integrations from Microsoft CRM to external applications
• Reporting Solutions using SQL reporting services
• Data Migration or Integration scripts
• Test Results
• System documentation
• Costing and scoping of solutions in response to tenders and customer requirements

Competency / Performance Driver
Putting Customers First 

• Listens Listens and understands customers' needs; Level 3 - clarifies the customer's real needs and expectations; Level 2 - ensures all activities are reviewed from a customer's viewpoint
• Service Oriented Delivers outstanding customer service ; Level 3 - Treats everyone as a customer; keeps promises to customers; deals with customers ethically; Level 2 - ensures agreed service levels are achieved for self and own team

Performing Through our People

• Motivates Motivates people and teams to perform; Level 3 - motivates others to keep morale and performance high
• Adaptable Values and adapts to different cultures; Level 3 - adapts style appropriately according to the situation
• Develops Team Develops and coaches the team to succeed; Level 3 - helps others deal with challenging circumstances; Level 2 - identifies individuals with potential; delegates challenging work; coaches and develops others; challenges people in a supportive manner
• Team-working Works collaboratively with others; Level 3 - keeps others informed of progress

Delivering Results

• Driven Can do, delivers, drives Vodafone to win; Level 3 - accepts and tackles demanding goals; sees work through to completion; Level 2 - removes barriers to making things happen
• Goal Oriented Sets and prioritises challenging targets; Level 3 - distinguishes between the urgent and the important
• Focused Rigorous, manages own time and resources; Level 2 - monitors the progress of others and advises changes if necessary
• Risk Aware Manages risks; Level 3 - seeks clarification of risks before taking action

Managing a Changing Environment

• Helicopter Sees the big picture and the important details; Level 3 - spots key elements amongst complex or trivial data; considers information from a number of perspectives including the World Around Us
• maginative Thinks laterally and innovatively; Level 3 - finds practical and innovative solutions for own area
• Judgement Displays sound judgement, makes effective, timely decisions; Level 3 - checks for the completeness and reliability of information; refers upwards when making decisions only when necessary; Level 2 - helps others to judge issues objectively, avoiding personal bias; challenges decisions to make sure they are based on high quality information; makes unpopular decisions if necessary

Making a Personal Difference

• Courage Positive and brave; Level 3 - has the courage of their convictions and stands up for what they believe in
• Builds Trust Open, trustworthy and trusting; Level 2 - gains the trust of others
• Reliable Dependable, takes personal responsibility; Level 3 - persists when faced with resistance; takes personal responsibility for delivering commitments; ensures work is delivered to a high standard; Level 2 - takes responsibility for achieving team goals

Communicating for Impact

• Enthusiastic Communicates with enthusiasm and clarity; Level 3 - persuades others through own enthusiasm; is clear and concise when talking and writing; Level 2 - presents complex information in a way that others find simple to understand; commands attention when presenting information
• Inspirational Inspires and influences stakeholders; Level 3 - uses expressive and compelling arguments; communicates with confidence and conviction

Technical/Professional expertise

A) Programming experience, ideally using one or more of the following: 

•  .NET Framework 1.1 (C#.NET / vb.net)
• SQL Scripting 
•  XML/HTML
• JavaScript

B) Experience of building complex integrations, probably using:

• BizTalk
• Web-services
• Other middleware (such as Scribe)

Experience of the following would also be an advantage:

• CRM solutions, particularly Microsoft CRM
• Scribe Insight
• SQL Server 2000/2005
• Microsoft Certified Professional

To apply for this role email recruitment@aspective.com quoting 3724 as reference.