Aspective and ClickSoftware Announce Strategic Partnership

New Alliance to Launch Field Service Management Solution for Mid-Size Companies

18.4.2008 - ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), the leading provider of mobile workforce management and service optimization solutions, and Aspective, a Vodafone company and Microsoft CRM Partner of the Year, jointly announced a strategic partnership today. Together, the two companies are launching a comprehensive Field Service Management Solution geared towards service organizations with between 50-500 field resources.

By drawing on a vast wealth of experience in delivering mobile workforce management solutions, Aspective and ClickSoftware have assembled a cost-effective offering, that is tailor-made to meet the needs of mid-sized service organizations who wish to increase their customers’ satisfaction and loyalty, whilst sustaining growth and profitability. With customer service becoming an ever more significant differentiator for mid-sized service organisations, field resource management and its impact on overall customer satisfaction is critical to business success.

The combined Aspective and ClickSoftware solution, developed for installation, maintenance and repair service organisations, significantly enhances customer service by improving field force effectiveness and information flow. ClickSoftware’s schedule optimisation technology, coupled with Aspective’s solid track record in delivering field force mobility, provides customers with an end-to-end solution from a single source, avoiding the risk associated with piecing together a field service management solution from multiple vendors.

ClickIMRS (Installation, Maintenance and Repair Services) provides seamless integration into Microsoft Dynamics CRM, enabling mid-sized service organisations to link their field force to all parts of the business, offering equally immediate and efficient responses to customer needs from both office-based and mobile workers.

“Mid-sized service companies in the installation, maintenance and repair markets need to work smarter, and not just harder, if they are to respond to the requirements of an increasingly demanding customer base,” commented Jeremy Squire, Vice President at Aspective. “By partnering with ClickSoftware, Aspective is providing a state-of-the-art affordable solution which enables us to deliver exceptional customer service. Customers will be able to take advantage of the powerful combination of ClickSoftware’s scheduling optimisation expertise, the Mobile Workforce Management experience of Aspective, and Microsoft Dynamics highly-rated CRM capabilities.”

“ClickSoftware has long recognized the power of partnerships and is pleased to announce that it will be combining forces with Aspective,” said Nigel Clark, Vice President of Alliances at ClickSoftware. “Our solution enables organizations with field engineer forces of around 50-500 individuals to take advantage of optimized scheduling that was previously available only to Enterprise organizations, and operational report solutions based on the best practices gained through years of experience working with SMBs.”