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SERVICES :: Managed Services :: Support Desk Services ::

Support Desk

Having a single and accessible point of contact for problem reporting and resolution is fundamental to achieving client productivity and satisfaction.

The Managed Services team is available to our clients via a 24/7 Service Desk. Calls may be logged by telephone, email and directly into our Fault Management system via a portal unique to each client.

The Support Desk is located within our Network Operating Centre where state of the art monitoring tools keep a continuous, real-time check on the health of our clients who subscribe to our Hosted or Remote Monitoring Service for their applications and associated infrastructure. This speeds communication and problem resolution.