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SOLUTIONS :: Field Service Management :: Mobile Workforce Management ::

Mobile Workforce Management

These solutions are specifically designed to enable clients to gain command and control over their mobile workforce. Work commitments from multiple sources can be consolidated together in a single solution with tools to enable effective work allocation, despatch, tracking and integrated mobile access for field based users.

Dynamic Schedule Optimisation - to create the most cost effective work allocations, minimise travel, minimise cost and ensure the right job is completed by the right person at the right time.

Jeopardy Management - pro-active escalations to alert the appropriate staff when jobs are in jeopardy of missing SLA.

Wireless mobile access - for remote users to receive, progress and complete their assigned work using a mobile computing device. These are purpose designed for always-on wireless enablement but can be used regardless of wireless coverage availability. Support for laptops, PDA’s, smartphones and specialist ruggedised devices are all available.

Support for complex workflow - routing tasks to appropriate people or teams who participate in the service chain, including external suppliers, contractors or 3rd parties.

Full supply chain and logistics capabilities - to support a complex installed base of assets, van stock management, parts ordering and tracking parts or consumable use on specific jobs.

Integrated GPS - can be used to provide in-vehicle navigation to the next assigned job as well as passing route history back to the application enabling route tracking.