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SOLUTIONS :: Field Service Management :: Service Management ::

Service Management

Service businesses are consistently seeking ways to drive profitability and customer satisfaction by delivering quality service at fair prices through the optimum use of resources, assets and employees.

Customer & Account Management – comprehensive tools to manage past, current and prospective customers.
Contract, Entitlement and Invoice Management – provides detailed management of service offerings, price lists, charging and billing details.

Supply Chain, Logistics, Parts and Asset Tracking – offers made to measure capability to track all items through their lifecycle from procurement to retirement.

Service Requests – capturing requests for service or support, which can be call centre generated or customer self served through a web portal.

Despatch and Schedule Optimisation – to effectively allocate work to the most appropriate field resource in order to minimise cost and maximise SLA achievement, utilising leading schedule optimisation capabilities.

Wireless PDA & Field Handheld Devices – for field-based users to receive work instructions, process them and complete them through adding work side data.

GPS in-vehicle Navigation and Tracking – Integrating these separate technologies providing driving directions and tracking of vehicles or employees.

Business Intelligence and Analytics – specialised reporting & data mining capabilities for the full Service Management System.