Who We Work With: IT and telecommunications
Operational efficiency is vital to profitability across IT and telecoms, so stripping cost out of the organisation, while driving productivity improvements is ever more important.
With skills being in short supply, attracting and retaining the right employees, directly impacts on the customer service you can offer.
With such high value assets, the industry faces many unique challenges. Maintaining the highest level of up-time is crucial to income streams. Even brief loss of service impacts on earning potential. With the market being highly competitive, customer satisfaction and retention is the focus for most enterprises.
We take a common sense and intelligent view to providing you with the right Business Intelligence, CRM or Mobile Workforce Management solution. We then quickly implement the agreed solution according to your timescales and budget, making sure it delivers the return on investment you anticipate.
Northgate Information Solutions, a leading provider of software and managed services to the public services and utilities markets, needed to improve the efficiency of its field operations. By designing a Mobile Workforce Management system, incorporating scheduling, resource planning, process automation and mobile data communications, we helped them make a step change in the efficiency of field force and service levels achieved.
- Please see the Northgate Information Solutions Case Study