Introduces new Siebel membership, compliance management and field service automation system as Company aims to boost service consistency and efficiency

Introduces new Siebel membership, compliance management and field service automation system as Company aims to boost service consistency and efficiency

April 20, 2007

Aspective, a Vodafone Company and leading provider of solutions for CRM and Field Service Automation, today announced it has won a major contract to implement a system for membership registration, compliance management and field service automation for CORGI Group, the national watchdog for gas safety in the UK. The new solution, based on Oracle’s Siebel Customer Relationship Management (CRM) suite, will improve communications and service consistency as well as driving efficiencies across the organisation.

CORGI Group has a unique role for promoting gas safety on behalf of the UK Health and Safety Executive. To protect the public, every gas installer must be qualified and registered with CORGI.

The group employs field inspectors to audit installers, perform spot checks on work completed and follow up complaints. It also provides information and support for other trades with the goal of improving standards and safety for plumbing, electrical and ventilation work.

CORGI recognised that in order to effectively manage its growing portfolio of registration schemes it needed a more flexible and scalable core business system. CORGI was keen to leverage the benefits of packaged software and following a rigorous evaluation chose a solution based on Siebel CRM proposed by Aspective. “One of our key criteria is flexibility. We need a system that will scale with our business, facilitate consistent processes across all schemes and provide a single view of our customers.” commented Matt Sharp, Resources Director CORGI Group. “In our opinion the Siebel CRM functional breadth and flexibility far exceeds the alternatives; this will allow us to deploy the same application across all business functions from the contact centre through to work scheduling and mobile communications for our field inspectors.”

The Aspective solution will initially be deployed to 150 office-based contact centre and administrative staff and 150 field inspectors, who will use laptops to communicate job information over the Vodafone network. CORGI will use the system to drive efficiencies across the organization by removing the reliance on legacy systems, further automating processes, and providing a reliable central web portal to share information. This will help improve customer service by ensuring fast access to accurate information for the public, scheme members and employees alike, and lower costs by reducing administration time and resources. Matt Sharp continued, “We chose Aspective and their solution, based on Siebel technology, because they demonstrated an excellent understanding of our business model, had a good track record and showed great flexibility in responding to our demanding timescale, which impressed us from the word go. With Aspective we have a proven software package allied to an innovative and pragmatic approach which gave us the most confidence of delivering a cost effective solution to meet our needs of today whilst retaining flexibility for the future.”

Keith New, Vice President of the Aspective CRM and Field Service practice commented, “CORGI is a well known and trusted organisation with an exciting future and we are delighted to have been selected to deliver this solution to support the next episode in its history. Hot on the heels of other new customers in the energy services sector, we are very pleased to welcome CORGI into our customer portfolio and look forward to a successful deployment and a long term relationship.”

The solution is planned to go live in October 2007.

To request more information please email info@aspective.com or call: +44 (0)1784 410420.