CRM: Customer Service
CRM gives everyone a complete picture of the customer. You can identify the kind of service to give to which customers, quickly and efficiently. This approach ensures customers are happier and more likely to return.
To cultivate loyal customers, first you have to get to know them. Aspective's CRM solution will help you:
- Manage and track customer service from start to finish
- Identify service requirements and trends, while evaluating performance
- Automatically route service requests to the right person first time
- Find answers quickly to the most common service problems
- Accurately charge for billable services
- Automate responses to customer e-mails when appropriate
Understanding the service environment within which you operate, is the first step. Until we fully know your organisation and the demands put upon it, we will not start to recommend solutions. Once we have worked with you to identify your objectives we will identify and design an intelligent solution to your needs. Then we will implement it and ensure your CRM delivers the ROI you expect.
With extensive experience in both Oracle Siebel CRM and Microsoft Dynamics CRM, Aspective can offer the right solution to meet the needs of every client.
CORGI Group, the national watchdog for gas safety in the UK, needed to improve communications and service consistency as well as driving efficiencies across the organisation. Following a rigorous evaluation, CORGI chose a solution based on Siebel CRM, proposed by Aspective. “One of our key criteria is flexibility. We need a system that will scale with our business, facilitate consistent processes across all schemes and provide a single view of our customers.” commented Matt Sharp, Resources Director CORGI Group.
With emphasis on having detailed knowledge of complex client relationships, Control Risks' CIO, Martin Joy, knew a fully functioning and easy to use CRM system was critical to the business. "We chose a Microsoft Dynamics CRM solution from Vodafone. It offered intuitive navigation, scalability, powerful reporting tools and quick and easy access to centralised client data."