CRM: Mobile CRM
Mobile CRM enables your employees, wherever they are, to better serve customers by providing them with real time information, answers and results. Customer queries can be resolved more quickly and your employees are more in control of sales, service and the entire customer relationship
Mobile CRM functionality allows users to access critical information even when on the move. It enables the sales force to manage account information, add and organise business contacts, schedule important meetings and track existing sales opportunities. Mobile CRM is a crucial part of developing a leaner, more profitable business, and by providing accurate, real-time statistics, management can conduct regular analysis at any time, identifying potential opportunities and areas for concern, and acting on them immediately.
With a wide range of mobile CRM solutions available there is a risk of choosing the wrong application or irrelevant mobile extensions of existing CRM systems.
Aspective will help you find the right solution by:
Planning ahead – we help you to decide what your organisation needs from a mobile CRM system based on your unique business processes
Focusing on what you really need – we help you identify what your users will actually need to access in their mobile CRM system
Ensuring security - the application meets your security requirements
Making it easy to use - intuitive, process-driven, ensuring a high adoption rate
Ensuring scalability - we make sure your system can grow with the business
We have a track record of helping organisations realise the benefits of mobile CRM - increased revenue, improved sales and staff productivity, reduced administration and lower operating costs.
Since deploying Microsoft Dynamics CRM, employees at HgCapital, a private equity firm, have tools that help them communicate more effectively and gain a better, real-time view of deal flow . As the system is fully mobilised, employees can access contacts regardless of location.
Before Aspective implemented the new system, individual investment teams tracked deal progress using Microsoft Office Word or Microsoft Office Excel® documents. Now the centralised system makes it more efficient and faster to analyse data.
Steven Batchelor, Associate Director, HgCapital says; “Employee feedback is positive and user acceptance is more than 90 percent. What’s more, our teams have reduced their time spent on administrative tasks. Personally, I’m saving five hours a month. Microsoft Dynamics CRM has been easy for our people to dive into and use, thanks to its excellent integration with Microsoft Office Outlook.”