Field Service Management
Right now, service organisations across all sectors are under pressure to:
- Keep customers happy, as their expectations go up and SLAs get tougher
- Make the most of existing investments in systems and data
- Use skilled employees productively
- Demonstrate compliance with growing legal and regulatory requirements
How do you ensure that same site activities are consolidated into a single visit or that the person with the best combination of skills and experience gets sent to the job? Aspective’s Field Service Management solutions help you to use field staff more efficiently, improve communications between back office and field, and provide excellent service, delivering:
- Enhanced efficiency and lower costs through consistent and timely planning
- Greater customer satisfaction as a result of improved service
- Back office process automation, so planners and managers are freed up to do what they do best
Aspective offers a more intelligent approach to improving service performance. Our solutions improve the flow of information and let your field force be at its most effective. We help you make the most of your investments in systems and data.
We understand your service needs and by designing a combination of mobile and handheld computing, real time mobile data communications, schedule optimisation and jeopardy management we help you to improve the performance of everybody in the service chain. We get the solution up and running within your budget and timescales, making sure it delivers the service improvement you demand.
With experience of over 150 customer engagements, Aspective has unrivalled knowledge of best practice in the implementation of field service management solutions.
Northgate Information Solutions, a leading provider of software and managed services, supports customers at thousands of sites and receives around 12,000 support calls per month into a central call centre. Looking for a step change in the efficiency and service levels achieved by their 280 field engineers, Northgate chose Aspective to implement a Mobile Workforce Management solution deployed via GPRS-ready PDAs, delivering instant-on access to work schedules and detailed job information.